Tuesday, 12 February 2002



just finished reading Wall Street Journal best-seller FISH!- on boosting morale and improving results in an organization that is "chronically unenthusiastic and unhelpful". Quite inspired to breathe some new life into shop - not that we are all dead fish or anything like that - in fact, we are probably one of the most energetic and fun shops around (judging from the positive feedback that we get from some customers and also from the unsolicited job applications we get on and off). But sometimes, wish some of the staff (and also ourselves on tired and uninspired days) can be more consistent in sustaining that "fun, bustling, joyful atmosphere and great customer service".

shall try implementing the four ingredients that are mentioned in the book first thing we open on Thursday :) - Choosing Your Attitude (there's always a choice about the way you do your work, even if there is not a choice about the work itself), Play (making work fun), Making Your Customers' Day (getting them involved in the fun); and Being Present at Work (undistracted by other concerns) - hope the staff catch on with the idea..

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