Saturday, 11 July 2009

The Power of Youtube

"In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world."

Two lessons I learn:
1. There is always a more creative way to get even and to seek fairness if we are mistreated
2. Never walk away from your unhappy customers without dealing with their problems.. because with the internet revolution and all, it's no just 3000 people who will hear about it.. it could be 3 million!!


read the whole story

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